Privacy Policy

1. Introduction

Physical Automation, Inc. ("we," "our," or "us") operates the websites voxelglass.com, voxel.glass, and voxel.physical.inc (collectively, the "Sites"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Sites or use our products and services, including Voxel Glass devices and related software (collectively, the "Services").

By using our Sites or Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Sites or Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Name, email address, shipping address, and phone number when you place an order
• Payment information (processed securely through our payment processors)
• Account credentials if you create an account
• Communications with us, including customer support inquiries
• Feedback, reviews, and survey responses

2.2 Information Collected Automatically

When you visit our Sites, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (if permitted by your device settings)

2.3 Information from Voxel Glass Devices

When you use Voxel Glass devices, we may collect:

• Device identification and serial numbers
• Usage statistics and performance data
• Firmware version and update information
• Data you choose to sync or upload through our Services

Important: Video, images, and sensor data captured by your Voxel Glass device are stored locally on the device and are not automatically transmitted to us unless you explicitly choose to upload or share such data.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer support
• Send you order confirmations, shipping updates, and account-related communications
• Improve and personalize your experience with our Sites and Services
• Develop, test, and enhance our products and services
• Send you marketing communications (with your consent, where required)
• Detect, prevent, and address technical issues, fraud, and security threats
• Comply with legal obligations and enforce our terms and policies
• Respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, analytics, and cloud storage.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
• With Your Consent: We may share information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at contact@physical.inc

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Sites. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Sites.

8. Children's Privacy

Our Sites and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Sites or Services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our Sites or Services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: